MOBILE - iPHONE
Residents increasingly expect mobile access to local government, and GORequest for the iPhone offers them a simple way to tap right into your agency and quickly submit a request while they are on the go. GORequest for the iPhone is completely integrated with the GORequest request solution, making it easy to add this in-demand feature to your customer service program.
Benefits for residents:
- Easily report about issues like barking dogs, abandoned vehicles, overgrown trees, unsafe sidewalks, graffiti, or potholes wherever and whenever they prefer
Residents can easily select their issue- GPS and camera features built into the iPhone make it simple for residents to send you a photo and location of the issue
- Easy for residents check the status of issues reported, even if they reported them anonymously
- Issues go directly into the GORequest customer service system and are automatically delivered to the right staff member - no need for residents to go to city hall or sit by a computer
Residents can easily submit an issue on the go
Benefits for agencies:
- A picture is worth a thousand words – with GORequest for the iPhone, a photo and GPS coordinates allow you to efficiently find and fix issues. You can actually save time and money while improving service
- You can offer around the clock service through the iPhone, web, email, and phone – improving your service even with staff reductions, furloughs, and reduced office hours
- GPS coordinates are used in reporting to show you exactly where problems are occurring
As your residents rely more than ever on their mobile devices, on-the-go access to your agency isn’t an option – it’s an essential part of your commitment to customer service. GORequest for the iPhone makes it easy for you to offer completely integrated around-the-clock connectivity.
